SHIPPING
Fast shipping
1. Domestic Shipping (Türkiye)
Carriers: DHL eCommerce or Yurtici Cargo
Shipping fee:
- DHL eCommerce: Free of charge
- Yurtiçi Kargo: 180 TL
Delivery time: Usually 1–2 business days after dispatch.
3. International Shipping
Carriers: DHL or FedEx
Shipping fee: 30 USD
Delivery time: Approximately 3–7 business days after dispatch, depending on the destination country.
Order Tracking
Tracking numbers will be sent automatically as soon as your order is packaged. If you do not receive your tracking numbers within 72 hours, please contact us.
Contact Us
If you have any questions about your order, please contact us. Our customer service is available from 12 am to 4 pm, Monday to Saturday.
RETURN AND EXCHANGE
Return
You can return any product within 14 days from the date you receive your order.
Please note: We do not accept returns from outside of Turkey.
Exchange
You can exchange any product within 14 days from the date you receive your order.
Please note: We do not accept exchanges from outside of Turkey.
SUPPORT
If you have any questions regarding your order, please contact us.
cigdem@pacaljewelry.com
Whatsapp +90 (535) 301 06 31
Sustainable resource use
We dedicate our brand to quality products produced ethically and sustainably. All our parts are traceable throughout the supply chain. We work to ensure that our products contribute to the well-being of people and the planet, and our efforts lead us towards a brighter future.
Ethical Labor
From generation to generation
Çiğdem Paçal, founded PACAL to break the norms of the jewelry industry. Cheap, disposable jewelry encourages rapid production of products in factories and therefore consumption. For a more fair world, we design silver jewelry that can be passed down from generation to generation, just like gold jewelry.