DISTANCE SALES AGREEMENT

This Distance Sales Agreement (“Agreement”) has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the relevant Distance Contracts Regulation of the Republic of Turkey.
It defines the mutual rights and obligations of the Seller (“PACAL Jewelry”) and the Buyer regarding online purchases made via the website www.pacaljewelry.com.

 

ARTICLE 1 – PARTIES

SELLER
Name / Trade Name: Filiz Paçal – PACAL Jewelry
Address: Geriş Mah. 6458. Sk. No:8C, Bodrum / Muğla / Türkiye
Phone: +90 537 267 28 77
E-mail: cigdem@pacaljewelry.com

BUYER
Full Name: ..............................................
Address: .......................................................
Phone: ......................................................
E-mail: ......................................................

 

ARTICLE 2 – SUBJECT

The purpose of this Agreement is to determine the rights and obligations of the parties with respect to the sale and delivery of the products ordered by the Buyer via http://www.pacaljewelry.com, in accordance with the applicable consumer protection laws and regulations.

 

ARTICLE 3 – PRODUCTS COVERED

The type, model, quantity, color, price (including VAT), payment method, and delivery details of the product(s) are shown on the order confirmation page approved by the Buyer before completing the purchase.
All product descriptions, visuals, and main characteristics can be viewed on the PACAL website.

 

ARTICLE 4 – GENERAL TERMS

4.1 The Buyer acknowledges that they have reviewed and electronically approved all preliminary information regarding the Seller’s details, product specifications, price, payment, and delivery conditions.

4.2 By confirming this Agreement, the Buyer accepts that the order confirmation creates a payment obligation.

4.3 The Seller undertakes to deliver the ordered products within 30 days at the latest, in complete and undamaged condition, and in accordance with the specifications stated on the website.

4.4 If payment is not completed or is canceled in bank records, the Seller is released from its obligation to deliver the goods.

4.5 In cases where the Buyer’s payment card is used fraudulently by unauthorized persons after delivery, and the relevant bank does not transfer the amount to the Seller, the Buyer must return the product to the Seller within 3 (three) days, with all shipping costs borne by the Buyer.

4.6 If the Buyer designates another person for delivery and that person refuses to receive the product, the Seller shall not be held responsible.

4.7 The Seller shall not be liable for delays caused by shipping companies or for any issues beyond its control during delivery.

4.8 The Seller reserves the right to supply an alternative product of equal quality and price, provided there is a justifiable reason.

4.9 In cases of force majeure (natural disasters, transport interruptions, technical failures, etc.), the Seller shall promptly inform the Buyer.
The Buyer may request cancellation, replacement with an equivalent product, or postponement of delivery.
If canceled, the payment will be refunded within 30 days to the Buyer’s original payment method.

4.10 This Agreement becomes valid and binding upon the Buyer’s electronic approval.

 

ARTICLE 5 – RIGHT OF WITHDRAWAL

5.1 The Buyer has the right to withdraw from the Agreement within 14 days of receiving the product, without providing any reason.
The Buyer must notify the Seller in writing or via e-mail within this period.

5.2 The returned product must be sent within 14 days of the withdrawal notice, unused and undamaged, in its original box, packaging, and with all labels and invoice included.

5.3 In the event of withdrawal, the return shipping cost will be covered by PACAL Jewelry.

5.4 The Seller will refund the full payment within 30 days after receiving the return, using the same payment method used by the Buyer.

5.5 Since rings are made to order in custom sizes, they are eligible for exchange only and cannot be refunded.

5.6 Returns or exchanges requested beyond the legal withdrawal right are not accepted.

 

ARTICLE 6 – PRODUCTS EXCLUDED FROM WITHDRAWAL RIGHT

The right of withdrawal does not apply to:

* Products made or customized according to the Buyer’s personal specifications or measurements,
* Products altered or personalized upon Buyer’s request,
* Products whose packaging, labels, or boxes are damaged,
* Products that can no longer be resold for hygiene or other reasons.

 

ARTICLE 7 – PROTECTION OF PERSONAL DATA

7.1 The Buyer acknowledges that personal information shared during the order process is processed under Law No. 6698 on the Protection of Personal Data (KVKK).

7.2 The Seller processes personal data solely for fulfilling the order, payment, and delivery obligations, and retains such data only as long as necessary.
Once the processing purpose ceases, personal data are deleted, destroyed, or anonymized.

7.3 For more details, please refer to the [PACAL Privacy Policy](https://www.pacaljewelry.com/policies/privacy-policy).

 

ARTICLE 8 – COMPETENT JURISDICTION

Any disputes arising from this Agreement shall be governed by the laws of the Republic of Türkiye.
Consumer Arbitration Committees and Consumer Courts located at the Seller’s registered address shall have jurisdiction within the limits announced by the Ministry of Trade.

 

ARTICLE 9 – INTERNATIONAL ORDERS

For international orders, returns or exchanges are not accepted.
Customs duties, import taxes, and delivery responsibilities belong solely to the Buyer.

By confirming and completing the order electronically, the Buyer acknowledges having read, understood, and accepted all terms and conditions of this Distance Sales Agreement.