PACAL (“PACAL,” “we,” “us,” or “our”) operates www.pacaljewelry.com and all related services (“Services”) to provide you with a personal and seamless shopping experience.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

1. Legal Basis

PACAL processes personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the General Data Protection Regulation (GDPR) for residents of the European Economic Area (EEA) and the United Kingdom (UK).
PACAL is the data controller, and Shopify acts as a data processor providing infrastructure and hosting services.


2. Information We Collect

We may collect or process the following categories of personal data:

Identity and Contact Information: name, email address, phone number, billing and shipping addresses.
Financial Information: payment method, transaction details (processed securely via Shopify Payments or Iyzico).
Account Information: username, password, preferences, and saved settings.
Order and Transaction Details: items purchased, returned, exchanged, or cancelled.
Device and Usage Information: IP address, browser type, device identifiers, and cookies.
Communication Records: emails, messages, or customer service interactions.


3. How We Collect Information

We collect personal information through the following channels:

Directly from you (when placing an order, creating an account, or contacting us).
Automatically through cookies and similar technologies on our website.
From service providers (such as Shopify, payment processors, and shipping companies).


4. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, payments, and deliveries.
To manage returns, exchanges, and customer service inquiries.
To create and manage your PACAL account.
To improve and personalize your shopping experience.
To send marketing and promotional communications (with your consent).
To ensure payment and platform security and prevent fraudulent activity.
To comply with legal obligations and resolve disputes.


5. Sharing Your Information

We may share your information only when necessary and in accordance with this Privacy Policy:

With Shopify, which provides the e-commerce platform and hosting.
With payment processors (e.g., Iyzico, Shopify Payments) to process secure payments.
With shipping partners (e.g., DHL, MNG) for product delivery.
With marketing and analytics partners (e.g., Meta/Facebook, Google Ads) for advertising purposes.
With public authorities when required by law or legal process.

PACAL does not sell or rent your personal data to any third party.


6. International Data Transfers

Because our website is hosted by Shopify, your personal data may be transferred to Shopify’s servers located in Canada and the United States.
These transfers are made based on your explicit consent and protected under Standard Contractual Clauses (SCCs) ensuring adequate data protection in compliance with applicable privacy laws.


7. Data Security and Retention

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.
While we make every effort to ensure security, no online transmission is entirely risk-free.
We retain personal data only as long as necessary for the purposes set out in this policy, or as required by applicable law.


8. Children’s Privacy

PACAL does not knowingly collect or process personal data from individuals under the age of 18.
If you believe your child has provided us with personal data, please contact us to request deletion.


9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

The right to access and obtain a copy of your personal data.
The right to request correction or deletion of your data.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time (where processing is based on consent).
The right to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at cigdem@pacaljewelry.com.


10. Marketing and Cookies

We may send you marketing emails about new products, collections, or special offers, only if you have opted in.
You may unsubscribe from these emails at any time by clicking “Unsubscribe” at the bottom of our emails.
You can also manage your cookie preferences directly from your browser settings.


11. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.
PACAL is not responsible for the privacy practices or content of those websites.
We recommend reviewing their privacy policies before sharing any personal information.


12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any updates will be posted on this page with an updated “Last Updated” date.


13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

PACAL Jewelry
Email: cigdem@pacaljewelry.com
Address: Geriş Mah. 6458. Sk. No:8C, Bodrum / Muğla / Turkey