ORDER
What payment methods do you accept?
Master Card (Debit & Credit), Visa (Debit & Credit), Troy (Debit & Credit), American Express
Can I pay in installments?
Payment can be made in installments with Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards.
Is the credit card information I send safe from theft?
We work with iyzico , a leading fintech company that provides payment infrastructure to more than 120 thousand e-commerce sites in Turkey and has millions of end users. iyzico is a completely reliable payment system. Holding DDK and PCI-DSS licenses, iyzico provides all its services in accordance with BDDK and PCI-DSS standards.
You can visit the iyzico website for more detailed information.
https://www.iyzico.com
Where can I enter the promotional code?
Enter the code on the checkout page, not the cart page.
Please note: You can only use one promo code at a time.
Hediye & Fatura
Siparişim hediye olarak gönderilebilir mi?
Evet.
PACAL siparişleri, hediye gönderimine uygun şekilde özenle paketlenir.
Hediye paketlerinde fatura nasıl iletilir?
Fatura, alıcıya dijital olarak e-posta yoluyla iletilir. Bu sayede siparişleriniz hediye gönderimine uygundur.
Sipariş
Siparişimin durumunu nasıl kontrol edebilirim?
PACAL hesabınız varsa, hesabınıza giriş yaparak “Siparişlerim” bölümünden sipariş durumunuzu görüntüleyebilirsiniz.
Hesabınız yoksa, sipariş sırasında kullandığınız e-posta adresiyle dilediğiniz zaman hesap oluşturabilirsiniz.
Siparişiniz alındığında ve kargoya verildiğinde, ilgili bilgilendirmeler e-posta ve WhatsApp üzerinden sizinle paylaşılır.
Herhangi bir sorunuz olması durumunda, cigdem@pacaljewelry.com adresinden bizimle iletişime geçebilirsiniz.
Siparişimi değiştirebilir veya iptal edebilir miyim?
Siparişlerimiz mümkün olan en kısa sürede hazırlık sürecine alınır.
Bu nedenle, siparişiniz kargoya verildikten sonra değişiklik veya iptal yapılamayabilir.
Siparişiniz henüz gönderilmediyse, değişiklik veya iptal talebiniz için cigdem@pacaljewelry.com adresinden bizimle iletişime geçebilirsiniz. Talebinizi karşılamak için elimizden geleni yaparız.
Sipariş iptali her zaman garanti edilememekle birlikte, ürünü teslim aldıktan sonra değişim veya iade talebinde bulunabilirsiniz.
DOMESTIC TRANSPORTATION
Which shipping company you use for domestic orders?
We work with DHL eCommerce or Yurtici Cargo for domestic orders.
Is there a shipping fee for domestic shipments?
Shipments made with DHL eCommerce are free of charge. An additional fee of 180 TL is requested for shipments made with Yurtici Cargo. You can select the shipping company on the payment page.
Yurt içi siparişlerim ne kadar sürede teslim edilir?
Siparişler, kargoya verildikten sonra 1–2 iş günü içinde teslim edilir.
Siparişimin kargo takibini nasıl yapabilirim?
Siparişiniz kargoya verildiğinde, takip bilgileri e-posta ve WhatsApp üzerinden sizinle paylaşılır.
INTERNATIONAL SHIPPING
Do you ship internationally?
Yes, we ship worldwide.
Which shipping company do you work with for international shipments?
We make international shipments via FedEX and DHL.
How much is the shipping fee for international shipments?
FedEX international shipment fee is $30.
DHL international shipment fee is $30.
Uluslararası siparişlerim ne kadar sürede teslim edilir?
Uluslararası siparişler, varış ülkesine bağlı olarak ortalama 3–7 iş günü içinde teslim edilir.
If I order from outside Turkey, will I pay customs duty/tax?
All international orders are subject to these fees. Please contact your country's customs office for details.
RETURNS AND EXCHANGES
How long does it take to return or exchange the product I purchased?
You can return an item purchased in Turkey can be returned or exchanged within 14 (fourteen) days from the delivery date.
Please note: We do not accept returns or exchanges from outside of Turkey.
How can I submit a return or exchange request?
If you have a PACAL account, log in and select "My Orders" from the menu. Click on the return button there to request a return. You will find all the details about the return or exchange process in the e-mail sent to you.
If you haven't created an account yet, don't worry. You can create one at any time using the email address you used to place the order.
Still can't find it? Email us at cigdem@pacaljewelry.com.
What is the return/exchange shipping company and fee?
All domestic returns and exchanges are processed through DHL eCommerce. Returns and exchanges are free of charge.
Please note: We do not accept returns or exchanges from outside of Turkey.
When will I get my refund?
Refunds are issued promptly after your return is approved:
Credit card payments: within 1–3 business days
Debit card payments: within 7–14 business days, depending on your bank’s processing time.
WARRANTY AND REPAIR
How long is your warranty period?
At PACAL we stand behind our product, which is why we offer a one-year warranty on all products. Jewelry is warranted to the original consumer/purchaser against breakage or malfunction due to defects in material or workmanship under normal use. The warranty becomes void if the product is damaged or altered in any way by the buyer. We will repair any defective PACAL jewelry or, at our option, replace it with an identical or similar model ONCE ONLY.
If the product I purchased is damaged due to usage error, do you repair it?
We do not repair if the product is damaged by the buyer.
STORE & WHOLESALE
Do you have a store?
No, we do not have a store at the moment.
Do you have wholesale sales?
Yes, we do wholesale.
Contact us for your requests.
cigdem@pacaljewelry