Payment
What payment methods do you accept?
You can pay securely at PACAL.
We accept Mastercard, Visa, Troy and American Express (debit & credit) cards.
Can I pay in installments?
Yes.
Installment options are available with Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards.
Available installment options are shown at the payment step, depending on your card.
Are my credit card details safe?
Yes.
PACAL works with iyzico, one of Turkey’s leading payment infrastructure providers.
iyzico operates in line with BDDK and PCI-DSS standards, and your card details are never shared with PACAL’s systems during payment. All transactions are processed through a secure payment infrastructure.
Where can I enter the promotional code?
You must enter your promotional code in the designated field on the payment page, not during the checkout process.
Gifts & Invoices
Can my order be sent as a gift?
Yes.
PACAL orders are carefully packaged for gift giving.
How do I include an invoice in gift packages?
The invoice is sent digitally to the recipient via email. This makes your orders suitable for gift giving.
Order
How can I check the status of my order?
If you have a PACAL account, you can log in and view your order status in the "My Orders" section.
If you don't have an account, you can create one at any time using the email address you used when placing your order.
You will be notified via email and WhatsApp when your order is received and shipped.
If you have any questions, you can contact us at cigdem@pacaljewelry.com .
Can I change or cancel my order?
Our orders are put into the preparation process as quickly as possible.
Therefore, changes or cancellations may not be possible after your order has been shipped.
If your order has not yet been shipped, you can contact us at cigdem@pacaljewelry.com to request changes or cancellations. We will do our best to accommodate your request.
While order cancellation cannot always be guaranteed, you can request an exchange or refund after receiving the product.
Domestic Shipping
Which shipping company do you use for domestic orders?
Orders within Turkey are delivered by DHL eCommerce.
How much is the shipping fee for domestic deliveries?
Shipping is free on all orders within Turkey.
How long does it take for my order within Turkey to arrive?
All orders are carefully prepared and dispatched within 1–3 business days.
Following shipment, your package will be delivered to your address within 1–2 business days.
At PACAL, every piece is handled with the same care and refinement until it reaches you.
How can I track my order?
Once your order is shipped, tracking information will be shared with you via email and WhatsApp.
International Shipping
Do you ship internationally?
Yes.
PACAL ships internationally to selected countries worldwide.
Which shipping company do you work with for international orders?
Our international shipments are delivered by UPS through its trusted global network.
How much is international shipping?
Shipping to any destination outside Turkey is a flat 1,250 TL (Turkish lira).
How long does it take for my international orders to be delivered?
International orders are delivered within an average of 3–7 business days, depending on the destination country.
Will I pay customs duties or additional fees if I order from outside Turkey?
For international orders, customs duties and additional fees may apply depending on the customs regulations of the destination country.
These fees are the responsibility of the recipient.
For details, we recommend contacting the customs authority of the country your order will be delivered to.
Returns and Exchanges
How long do I have to return or exchange the product I purchased?
Items purchased in Turkey can be returned or exchanged free of charge within 14 days of delivery.
Please note: We do not accept returns or exchanges from outside of Turkey.
How can I submit my return or exchange request?
If you have a PACAL account, simply log in and create your return or exchange request from “My Orders”.
If you don’t have an account, you can create one at any time using the e-mail address you used for your order.
Once your request is created, all details of the process are sent to you by e-mail.
If you have any questions, contact us at cigdem@pacaljewelry.com.
Are there shipping fees for returns and exchanges?
Returns and exchanges are shipped via DHL eCommerce, and the shipping cost is covered by us.
Please note: we do not accept returns or exchanges from outside Turkey.
When will I get my refund?
Refunds are issued promptly after your return is approved:
Credit card payments: within 1–3 business days
Debit card payments: within 7–14 business days, depending on your bank’s processing time.
Guarantee
How long is your warranty period?
PACAL stands behind its pieces.
All our jewelry is covered by a 2-year warranty.
The warranty covers defects in material or workmanship that may occur under normal conditions of use.
Defects identified during the warranty period are remedied, at our discretion, by repair or by a one-time exchange for the same or a similar model.
Is repair support offered for damage caused by misuse?
Our products are manufactured to the highest quality standards. Repair support is not provided for damage caused by buyer misuse.
Store & Wholesale
Do you have a physical store?
PACAL does not currently have a physical store.
You can find our collections at selected stockists and in our online store.
Do you sell wholesale?
Yes.
PACAL works with stores that align with the brand’s identity and design approach for wholesale and collaborations.
For wholesale and collaboration requests, contact us at cigdem@pacaljewelry.com.
Applications are reviewed with care for curation and brand fit.