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15% Off On Your First Order. Coupon Code PACAL15. Worldwide Shipping.

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ORDER

What payment methods do you accept?

Master Card (Debit & Credit), Visa (Debit & Credit), Troy (Debit & Credit), American Express

Can I pay in installments?

Payment can be made in installments with Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards.

Can I change or cancel my order?

We process orders as quickly as possible. Therefore we cannot guarantee that there will be any changes after your order has been shipped. If you need to change or cancel your order please contact us; We will make every effort to fulfill your request. Order cancellation is not guaranteed. However, you can exchange or return the product after receiving it.

Is the credit card information I send safe from theft?

We work with iyzico , a leading fintech company that provides payment infrastructure to more than 120 thousand e-commerce sites in Turkey and has millions of end users. iyzico is a completely reliable payment system. Holding DDK and PCI-DSS licenses, iyzico provides all its services in accordance with BDDK and PCI-DSS standards.

You can visit the iyzico website for more detailed information.
https://www.iyzico.com

Where can I enter the promotional code?

Enter the code on the checkout page, not on the cart page.

*** Please note: You can only use one promotional code at a time.***

How can I check the status of my order?

If you have a PACAL account, log in and select “My Orders” from the menu. There you can find the order number.

If you haven't created an account, don't worry. You can create one at any time with the email address you used to place the order. Also note that with every order, we send an order confirmation email and shipping confirmation email to the email address used in the purchase. Make sure to check all inboxes as it may end up in the junk/spam folder.

Still can't find it? Email us at cigdem@pacaljewelry.com.

DOMESTIC TRANSPORTATION

We work with MNG Cargo for domestic shipments.

Share details about your shipping policies, item returns, or customer service.

Is there a shipping fee for domestic shipments?

No, all our domestic shipping is free.

INTERNATIONAL SHIPPING

Do you ship internationally?

Yes, we ship worldwide.

Which cargo company do you work with for international shipments?

We make international shipments via UPS Cargo.

How much is the shipping fee for international shipments?

Shipping fee for international shipments is $30.

If I order from outside Türkiye, will I pay customs duty/tax?

All international orders are subject to these fees. Please contact your country's customs office for details.

RETURNS

How long can I return the product I purchased?

In accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the buyer can return the product he purchased within 14 (fourteen) days from the delivery date, using his right of withdrawal, without assuming any legal or criminal liability and without giving any reason.

How can I submit a return request?

If you have a PACAL account, log in and select “My Orders” from the menu. Request a refund by clicking on the return button there. You will find all the details about the return process in the e-mail sent to you.

If you haven't created an account, don't worry. You can create one at any time with the email address you used to place the order.

Still can't find it? Email us at cigdem@pacaljewelry.com.

How much is the return fee?

All returns are free.

When will I get my refund?

After the product you returned reaches us and your return approval is completed, the return fee will be deposited to your payment card within 3-4 days.

WARRANTY AND REPAIR

How long is your warranty period?

At PACAL we stand behind our product, which is why we offer a two-year warranty on all products. Jewelery is warranted to the original consumer/purchaser against breakage or malfunction due to defects in material or workmanship under normal use. The warranty becomes void if the product is damaged or altered in any way by the buyer. We will repair any defective PACAL jewelery or, at our option, replace it with an identical or similar model ONCE ONLY.

If the product I purchased is damaged due to usage error, do you repair it?

We do not repair if the product is damaged by the buyer.

STORE & WHOLESALE

Do you have a store?

No, we do not have a store at the moment.

Do you have wholesale sales?

Yes, we do wholesale. Our online infrastructure for wholesale sales is under installation.

Contact us for your requests.
cigdem@pacaljewelry

Secure payment with iyzico

We work with iyzico , a leading fintech company that provides payment infrastructure to more than 120 thousand e-commerce sites in Turkey and has millions of end users.

Shopify infrastructure assurance

We use Shopify, the infrastructure system preferred by the world's most successful and reliable e-commerce sites. Thanks to Shopify, our secure payment method is quick and easy to use.

Installment shopping opportunity

Payment can be made in installments with Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards.